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Welcome to the Civilian Medical Podcast episode 075

Intro-

1. Follow up from last episode- Dietrich 4th stripe!
2. Introduce Matthew

Part 1- Dispatch, How to make the most critical phone call of your life- calling 911

1.  Role of the Dispatcher 
   1. What exactly does a fire/EMS dispatcher do?
   2. How do dispatchers coordinate resources while talking to callers?
   3. Any misconceptions?
2. The 911 Call Process 
   1. What’s the first thing a caller will hear and be asked?
   2. Why do dispatchers ask so many questions?
   3. What kind of information should callers be ready to give? (Location, nature of emergency, condition of person, etc.)
   4. Mistakes people often make (e.g., hanging up, shouting, leaving out key details)
3. Special Situations
   1. What if you’re calling on behalf of someone else?
   2. What if English isn’t your first language?
   3. What if you’re calling from a cell phone vs. a landline?
4. Preparation
   1. Teaching kids how to call 911
   2. How to prepare if you will be in a remote setting

Part 2- Once in a career events

1. Hurricane
   1. Resources
   2. Management considerations
   3. In hindsight, what would you do differently 
2. Six Mile Fire:
   1. Resources
   2. Management considerations
   3. In hindsight, what would you do differently 
3. Table Rock:
   1. Resources
   2. Management considerations
   3. In hindsight, what would you do differently 

Wrap up

Medical Gear Outfitters Use Code CIVILIANMEDICAL for 10% off 

https://medicalgearoutfitters.com/?aff=231

Skinny Medic – @SkinnyMedic | @skinny_medic | Medical Gear Outfitters

Bobby – @rstantontx | @bobby_wales